Rental Policy

Adair Rentals – Delivery, Decor & Rental Policy

Thank you for choosing Adair Rentals for your event decor and rental needs. To ensure seamless service and a successful event, we kindly ask that all clients review and adhere to the following policies:

1. Supervision Policy (Mandatory)
An Adair Rentals staff member will be present on-site for the duration of your event. This team member is included in your rental fee and is non-negotiable. Their role is to:

• Supervise and manage all Adair Rentals items.

• Ensure proper use and care of furniture and decor.

• Act as a point of contact for any rental-related concerns during the event.

This ensures the integrity of our inventory and allows for immediate assistance if any issues arise.

2. Delivery & Pickup

• Delivery fees are based on location, accessibility, and time frame.

• Client or authorized representative must be present at the time of delivery and pickup to verify inventory and sign off.

• All items must be clean, undamaged, and packed as delivered at pickup time.
   

3. Setup & Breakdown

• Setup and breakdown of rental items will be included in your quote.

• Complex installations or decor items requiring additional time or labor may incur additional fees.

• Setup does not include coordination of third-party vendor equipment unless previously agreed upon.
   

4. Damage & Liability

• Clients are responsible for all rental items from the time of delivery until the time of pickup.

• Any loss, theft, damage, burns, stains, or breakage will be charged at full replacement value.

• A refundable damage deposit may be required depending on the scope of your rental.
   

5. Cancellations & Refunds

• Cancellations made 7 days or more before your event will receive a 50% refund of the deposit. If customization exceeds the 50% refund , the excess will be deducted. 

• Cancellations made less than 7 days before the event are non-refundable.

• Rescheduling is subject to availability and may incur a fee.
   

6. Payment Terms

• A 50% deposit is required to secure your date and inventory.

• Final balance must be paid in full at least 7 business days prior to your event.

• Payments must be made via bank transfer.
   

7. Decor Customizations

• Custom decor requests must be confirmed and approved no later than 60 days - 14 days prior to the event depending on the scope of the event.

• Any last-minute changes are subject to approval and availability, and may incur a rush fee.
   

8. Venue Accessibility

• It is the client’s responsibility to ensure the venue is accessible (e.g., adequate parking, loading zones, elevator access if needed).

• If access is restricted or requires additional labor or equipment (e.g., long carry distances, stairs), additional charges may apply.
   

9. Client Responsibilities

• The client must ensure all rental items are kept dry, clean, and secured throughout the event.

• All rentals must remain in the area where they were originally set up unless permission is granted by the on-site Adair Rentals team member.

• Any third-party contractors or event planners must coordinate with Adair Rentals in advance to avoid miscommunication or mishandling of rental items.
   

By booking with Adair Rentals, you acknowledge and agree to the terms outlined in this policy.
We look forward to helping you create a beautiful and seamless event!